GUM policies:

 

Non-Refundable Deposit: A non-refundable deposit  of $100.00 is required at the time of booking to secure any service scheduled for 3 hours or longer. This deposit will be credited directly toward your final balance at checkout.

 

48-Hour Rescheduling Window: We require at least 48 hours notice to modify, reschedule, or cancel your appointment. If you need to make a change, please contact your artist directly. Reschedules made outside of the 48-hour window will have their deposit transferred seamlessly to the new date.

 

Late Cancellations & Reschedules: Any cancellation, reschedule, or modification made within 48 hours of your scheduled start time results in forfeiture of your deposit and may result in a charge of 100% of the remaining booked service total to the card on file.

 

No-Shows: Failure to arrive for your scheduled appointment without prior notice will result in forfeiture of the deposit and a 100% charge for the remaining booked service total to the card on file.

 

Redo Policy: We want you to love your hair! If something feels off, please notify us within 14 days. Because our stylists are usually fully booked out, necessary adjustments may take up to two weeks to schedule.

 

Late Policy: We offer a 15-minute grace period. Arriving more than 15 minutes late may require rescheduling your appointment, and 100% of the booked service will be charged to the card on file.

 

Thank you for your understanding and for helping us keep our creative space running smoothly for everyone.